Prismy's Intercom Integration: Effortless Multilingual Help Center

If your product is available in multiple languages, your Help Center should be too! Meet Prismy's Intercom integration, designed to make maintaining multilingual help center articles easier and more efficient than ever.‍

❌ Without Prismy, inside Intercom:

• Identifying articles that need translation can be a challenge.
• Intercom doesn't provide a built-in translation tool, requiring manual copy-pasting and re-uploading of assets (images, etc.).
• Translators need direct access to Intercom, complicating workflows.
• Brand consistency, tone of voice, and terminology are not guaranteed.
• Your team needs yet another tool to manage localization.

‍✅ Now, with Prismy:

• Instantly see which articles need translation.
• Save time: Prismy automatically reuses assets and components (callouts, lists, images, links, etc.).
• Ensure consistency with your brand's tone of voice by utilizing your defined glossary and existing translations.
• No need for teammates to use another tool: localize both your product and help center directly from Prismy.‍

How to use it:

Step 1: Go to the Prismy integration page and connect your Intercom account.

Once connected, you’ll see a new Intercom icon in the left navigation bar, allowing you to browse and translate help center articles directly from Prismy.

Articles list - easily see what needs translation

Step 2: Open an article with missing translations.

Step 3: Generate this article translations in one click

Generate translations in one click

Step 4: Publish it or save as Draft from Prismy

Publish it or save as Draft directly from Prismy